Support

Email team@oxctech.com for account, workspace, or connected-service help.

Include your account email, organization name, and a short description of the issue. Never send passwords, OAuth tokens, MFA codes, or other credentials.

New customers can create a workspace through production signup. Existing workspace members can use their invitation or sign in with the invited email address.

Controlled test environments may be invitation-only and do not advertise public signup.

With separate IRIS research permission, ChatGPT or Claude can read property research reports and sources, start paid investigations, request cancellation, and record action feedback. Before each start or continuation, confirm the exact property and expected cost. Existing billing and budget rules apply; cancellation does not guarantee an immediate stop or refund. Research may add findings, contacts, and notes under existing IRIS policy. Call-note research and calling remain excluded. Research targets, reports, sources, and feedback requested through the connection are shared with the assistant provider.

LeadStream connects to ChatGPT and Claude through the universal MCP endpoint https://api.leadstreamapp.com/mcp and redirects users to LeadStream for OAuth sign-in and consent.

The connection can read workspace CRM context and perform authorized contact, tag and task updates. Separate permissions allow noncalling campaign, sequence and drip follow-up commands, including campaign property selection and enrollment. Review the preview before confirming a change. SMS activation or resume requires explicit confirmation of fees and funding requirements.

With separately granted SMS permissions, you can review conversations and send or schedule one-to-one SMS as yourself. Fees may apply. Confirm the exact recipient and message text immediately before each send; confirm the time for scheduled sends. No approval means no send. Pending or prepared means accepted work, not delivery. For an unconfirmed send, check its status instead of resending with a new request.

It cannot perform unrelated bulk edits, send email other than confirmed account invitations, place or control calls, enable Stage dialers or calling automation, change billing, or change IRIS budgets.

When ChatGPT invokes a tool, OpenAI processes the user prompt, requested tool inputs, concise conversation result, and any richer visual widget metadata returned for that request. When Claude invokes a tool, Anthropic processes the same information.

Each data or view tool call creates one bounded security-audit record linked to the connected account and workspace. It records the tool, access type, outcome, time, duration, target category, safe record identifiers, and bounded counts for security review and troubleshooting. It excludes raw prompts, searches, contact details, note text, and update values, and is deleted by scheduled cleanup after 90 days.

If connection fails, confirm that your LeadStream account is active, sign in again on the LeadStream consent page, and approve the scopes needed for the requested tools.

Disconnect LeadStream in ChatGPT or Claude, or in LeadStream Settings, to stop future tool access. Contact support if a connection remains unavailable or appears to use the wrong workspace.

Disconnecting does not immediately delete existing bounded security-audit records; they expire through the 90-day cleanup. Email team@oxctech.com for an account or privacy request without including CRM content or credentials.